Welcome to Painted Mold Supplies Store’s FAQ section! We’ve compiled answers to the most common questions about our premium stencils, shipping policies, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Products
What types of stencils do you offer?
We specialize in high-quality stencils for various creative needs, including:
- Airbrush tattoo designs (Pro Ink and Hybrid)
- Animal stencils (Birds, Cats and Dogs, Dinosaurs)
- Seasonal designs (Christmas, Halloween, Canada Day)
- Specialty collections (Fairies and Princesses, Awareness and Religions, Food)
- Premium lines (BAM Stencils, Hokey Pokey Dream Stencils, Milena Stencils)
Are your stencils reusable?
Yes! Our premium stencils are designed for multiple uses when properly cared for. We recommend cleaning them gently after each use and storing them flat in a dry place.
What materials are your stencils made from?
We use durable, flexible materials that provide crisp lines while being gentle on skin (for body art applications). Specific materials vary by product line to ensure optimal performance for each stencil type.
Ordering & Account
How do I place an order?
Simply browse our collections, add your favorite stencils to cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
Do I need to create an account to order?
While you can check out as a guest, creating an account lets you track orders, save favorites, and access exclusive offers. We never share your information with third parties.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
Where do you ship?
We ship worldwide to over 150 countries! Some Asian and remote regions may have restrictions – please contact us if you’re unsure about delivery to your location.
What are my shipping options?
We offer two convenient options:
- Express Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch
- Free Standard Shipping (via EMS for orders over $50): 15-25 business days after dispatch
How can I track my order?
You’ll receive tracking information via email once your order is dispatched. Use this to follow your package every step of the way!
What if my package is lost or damaged?
We stand behind every shipment. For lost packages, we’ll work directly with carriers to resolve the issue. Damaged items will be replaced at no cost – just contact us within 15 days of receipt.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in original condition. Please contact us first to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or damaged goods.
How long do refunds take?
Once we receive your return, processing typically takes 3-5 business days. Your bank may take additional time to post the credit to your account.
Tips & Recommendations
How can I save on shipping?
Combine orders with fellow artists to reach the $50 threshold for free standard shipping while still getting everyone’s preferred designs!
What’s the best way to store stencils?
Keep them flat in a cool, dry place away from direct sunlight. For frequently used stencils, consider using a portfolio case or protective sleeves.
Do you offer bulk discounts?
While we don’t have automatic bulk discounts, we’re happy to discuss special pricing for large orders. Email us at [email protected] with your needs.
Still have questions? Our creative support team at Painted Mold Supplies Store is here to help! Reach us at [email protected] or via our contact form. Happy creating!