At Painted Mold Supplies Store (airbrush-stencils.com), we take pride in delivering premium stencil designs to artists worldwide. While we strive for perfection in every order, we understand that sometimes adjustments are needed. Our flexible return policy reflects our commitment to your creative satisfaction.
Key Policy Highlights
- 15-Day Window: Returns accepted within 15 days of delivery
- Original Condition: Items must be unused and in original packaging
- Digital Products: Instant download stencils (like BAM Stencils or Hokey Pokey Dream Stencils) are non-returnable
- Custom Orders: Made-to-order stencil collections cannot be returned
Our Return Process (Step-by-Step)
Step 1: Initiate Your Return
Email our creative support team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Product name(s) from our collections (e.g., “Henna Stencils – Floral Set”)
- Reason for return
- Whether you prefer exchange or refund
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Airbrush Stencils Team,
I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:
– Product(s): [List product names, e.g., “Milena Stencils – Butterfly Collection”]
– Reason: [Brief explanation]
– Preference: [Refund or Exchange for (specific product if applicable)]
Please advise next steps. Thank you for supporting artists like me!
Best regards,
[Your Full Name]
[Your Email Address]
Step 2: Receive Return Authorization
Within 2 business days, our Michigan-based team will email you:
- Return authorization number
- Shipping instructions (different from original shipping address)
- Special return label if applicable
Step 3: Ship Your Return
Package your stencil collection securely and include:
- Original packaging materials
- Copy of your invoice (print from order confirmation email)
- Return authorization number visibly marked
Note: Customers are responsible for return shipping costs unless the return is due to our error.
Step 4: Processing & Refund
Once received at our Southold facility (4142 Eagle Drive), we will:
- Inspect items within 3 business days
- Process approved refunds to your original payment method
- Send exchange items via your preferred shipping method
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Visa/MasterCard/JCB | 5-10 business days | Original card |
| PayPal | 3-5 business days | Original PayPal account |
Non-Returnable Items
To maintain quality for our artistic community, these cannot be returned:
- Digital Downloads: Instant-access stencil files (Boomerang Stencils, Hokey Pokey Dream Stencils)
- Opened Software: Any design software with broken seal
- Custom Designs: Personalized stencil requests
- Final Sale Items: Clearly marked clearance products
Artistic Satisfaction Guarantee
We stand behind every stencil in our collections – from delicate Fairies and Princesses designs to bold Awareness and Religions symbols. If you receive a damaged or incorrect item, we’ll rush a replacement at no cost (including shipping to eligible regions).
Questions? Our creative support team at [email protected] responds within 24 hours to keep your artistic workflow uninterrupted.